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Grievance Redressal Policy

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Grievance Redressal Policy

This Grievance Redressal Policy (“Policy”) lays down the process for attending to complaints and grievances.

Contents

  • Manner of grievance redressal
  • Escalation matrix
  • Grievance officer

1. Manner of grievance redressal

You may provide any complaint or feedback to us by an email to [email protected] Please provide exhaustive context of your grievance along with the details of your purchase (if any) and the relevant dates and events. A clear communication by you will enable us to resolve the grievance more efficiently.

2. Escalation matrix

In case the grievance is not resolved within a reasonable time, you may escalate the matter as per the following matrix.

Level Authority Time for resolution Email
First Customer Satisfaction Officer Within 15 days from intimation [email protected]
Second Customer Satisfaction Manager Within 15 days from escalation [email protected]
Third Operations Head Within 30 days from escalation [email protected]

We are committed to make our best efforts to redress the grievance as expeditiously as possible.

3. Grievance officer

In case of any unresolved grievance, please contact the Grievance Officer on the following details.

  • Name:Alok Jadhav
  • Email:[email protected]
  • Address: Pharmonix Biologicals Private Limited Office No. 606, Lodha Supremus 1, Road No.22, Wagle Estate, Thane West - 400604
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